Refund & Returns Policy

Return Eligibility

To be eligible for a return, your Golden Goose high top sneakers must meet the following criteria:

• Items must be returned within 30 days of the delivery date
• Sneakers must be unworn, undamaged, and in original condition
• All original packaging, including shoe boxes, dust bags, and authentication cards must be included
• Items must retain all original tags and labels
• Proof of purchase (order confirmation email or receipt) is required

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Sneakers that have been worn outdoors or show signs of use
• Items damaged by misuse, normal wear, or accidents
• Sneakers purchased with special discounts or during final sale events (clearly marked on product pages)
• Gift cards and digital products
• Items without original packaging or authentication materials

How to Return Your Items

Follow these simple steps to return your Golden Goose high tops:

1. Contact Us: Email our customer service team at [email protected] within 30 days of delivery
2. Include Information: Provide your order number, reason for return, and preferred resolution (refund or exchange)
3. Receive Return Authorization: We'll send you a Return Merchandise Authorization (RMA) number and detailed return instructions
4. Package Your Items: Securely pack your sneakers in original packaging with all included accessories
5. Ship Your Return: Send the package using a trackable shipping method to the address provided in your RMA
6. Track Your Return: Monitor your return shipment and await processing confirmation

Refund Process

Processing Time

Once we receive your returned items, our quality control team will inspect them within 2-3 business days. If approved, your refund will be processed within 5-7 business days.

Refund Method

Refunds are issued to the original payment method used for the purchase:

• Credit/Debit Cards: 5-7 business days (may vary by bank)
• PayPal: 3-5 business days
• Bank Transfers: 7-10 business days

Partial Refunds

In some cases, partial refunds may be issued for:

• Items returned in less than perfect condition
• Items missing original packaging or accessories
• Items returned after the 30-day window (at our discretion)

Exchanges

We currently process exchanges as returns followed by new purchases. This ensures you receive your preferred size or style as quickly as possible.

Exchange Process:

1. Return your original item following our standard return process
2. Once your return is processed and refunded, place a new order for your desired item
3. This method ensures availability and allows you to use any current promotions

Defective or Damaged Items

If you receive defective or damaged items, we'll make it right immediately:

• Free Return Shipping: We'll provide a prepaid return label
• Priority Processing: Defective items are processed within 24-48 hours
• Full Refund or Replacement: Your choice, subject to availability
• Extended Window: Report defects within 60 days of delivery

Quality Promise: Every pair of Golden Goose high tops is carefully inspected before shipping. If you discover a manufacturing defect, contact us immediately with photos of the issue.

International Returns

For international customers:

• Same 30-day return window applies
• Customers are responsible for return shipping costs (except for defective items)
• Items may be subject to customs fees upon return (varies by country)
• Original shipping costs are non-refundable for international orders
• Processing may take additional 5-10 business days due to customs clearance

Return Shipping

Shipping Costs

• Customer-Initiated Returns: Customer pays return shipping (typically $15-25 domestic)
• Defective/Wrong Items: Free prepaid return label provided
• Original Shipping: Non-refundable unless item was defective or our error

Recommended Carriers

For secure return shipping, we recommend:

• UPS Ground with tracking and insurance
• FedEx Ground with signature confirmation
• USPS Priority Mail with tracking

Policy Updates

This return and refund policy may be updated periodically to reflect changes in our procedures or legal requirements. The most current version will always be available on our website. Significant changes will be communicated to customers via email.

Last Updated: January 2025